AIMA Pays €237,200 for Email Management Company
The Portuguese Agency for Migration (AIMA) uses a company called Synchro to handle emails. Immigrants are not getting replies to their emails quickly. Portuguese courts are changing how the AIMA works to help immigrants.
The AIMA has hired Synchro to manage its email communications. The agreement requires fast responses to emails from immigrants. However, immigrants say they are waiting for answers. The Portuguese courts are making changes to the AIMA’s processes. These changes are meant to improve the rights of immigrants and make the government work better.
Summarized from the sources above. Read the originals for the full story.
Highlights
AIMA Contracts Synchro for Emails
AIMA hired Synchro to manage immigrant emails with a two-day response deadline.
Emails Not Being Answered
Immigrants report that AIMA is not responding to their emails.
Courts Decentralizing AIMA Processes
Portuguese courts are changing how AIMA works.
Rights of Immigrants Strengthened
The decentralization aims to protect immigrant rights.
More Efficient Administration
The change seeks to improve public administration's speed.