Wait times at police number increasing.
The Dutch police phone number 0900-8844 is taking much longer to answer. Wait times have increased dramatically, from 16 seconds in 2021 to 103 seconds in 2025. More people are hanging up before speaking to an officer.
Research from Kassa shows a serious problem with the Dutch police’s phone service. The average wait time has increased significantly, reaching 103 seconds in 2025. This is a four-minute wait. The police say this is because there are not enough staff. They are also dealing with more complicated calls. The police are trying to fix this with new technology and other ways to contact them.
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Highlights
Police Phone Wait Times Rise
The average wait time for calls to 0900-8844 increased from 16 seconds in 2021 to 103 seconds in 2025.
Significant Wait Time Increase
Wait times rose to nearly four minutes in 2025.
Staffing Shortages Cause Problem
Staffing shortages are a reason for the increased wait times.
Complex Calls Add to Wait
More complex calls contribute to the longer wait times.
Police Are Trying to Improve
The police are trying to improve accessibility with technology and other methods.